Grievance redressal

We take service complaints seriously and resolve most within a few working days.

Step 1 - Write to us: mailbackjfs@gmail.com or call +91 98318 71830. Please mention your folio number and a brief description. We acknowledge within 2 working days and aim to resolve within 15 working days.

Step 2 - Escalate to the fund house: if your grievance relates to a mutual fund investment and remains unresolved, you may write to the investor service cell of the concerned AMC (contact details are on the AMC's website and your account statement).

Step 3 - Regulatory escalation: unresolved grievances may be lodged with SEBI through the SCORES portal at scores.sebi.gov.in, or with AMFI at amfiindia.com. Insurance-related grievances may be escalated to the insurer's grievance cell and thereafter the Insurance Ombudsman (cioins.co.in).